We have now finally had the all clear by the authorities we needed in order to be able to hire out our inflatables. We now know what we are to do in order for it to be safe and so that our insurance will be valid.
We as a company were not prepared to put our staff or customers at any sort of risk until we had the correct information from the right authorities.
So we are back in business for all our castles and inflatables with the following guidelines:
Booking: All bookings must be paid through bank transfer before we will deliver. NO cash will be accepted, a castle will not be delivered until full payment has been made.
Access: Unfortunately, we will not be able to deliver any castles or inflatables if you do not have access to your back garden through a back gate or alley way meaning we cannot/will not go through houses nor can we put them in the front garden.
Safe distancing: We will need a window open in order for us to drop the plug through for you to then plug it in. Vice versa for when collecting please drop our plug back out of the window. This prevents any sort of contact between our staff and the customer. Also please make sure your children stay inside until we have left. If our staff arrive at the house and the children are in the back garden, they have the right to refuse to set up the castle and leave. This goes for adults too, please wait until we have left if you need to go in your garden or if you have any questions please message the page or give our number a ring do not confront the staff on site.
Cleaning: This part is the most important part and will be done in the most appropriate and affective way with a range of disinfectants and within 24 hours of use. No cleaning will be done on site. For any more information on what we will be using and how we will be cleaning them please do not hesitate to ask and we will be more than happy to explain.
To make cleaning the most affective we can, we are not using any art works on our castles as they are not needed and do not affect the use of a castle but helps to reduce cleaning for our staff, in addition to this we will not be putting matts out on all jobs.
All our castles have a bounce breaker, so all castles on grass will not have matts however for safety we will still put matts out on concrete hires, again this is less cleaning for our staff were not needed but does not affect the safety of our customers.
We also remind you that the hire of our castles or inflatables should be for your own household ONLY! Please more than ever, no food or drink to be consumed on them.
Any food found on the castles will result in a £20 charge for extra cleaning due to higher risk of contamination.
Please before booking make sure you are fully aware of our above guidelines as no refunds will be given and more importantly, we all need to work together to keep everyone safe. Anyone found to have not stuck to their side of our guidelines will unfortunately be unable to hire from us again.